PTE Help Center: FAQs for partners

All PTE test results are valid for two years.

All test center countries, prices, and links to locations are available on our Test centers and fees page.

You can buy PTE Academic discount vouchers on our agent page. You can also buy vouchers for PTE Academic live tests and practice tests.

PTE Academic and PTE Home are Secure English Language Tests (SELT) approved by the UK Home Office for UK visa and immigration purposes.

PTE Academic assesses test takers’ Reading, Listening, Speaking and writing skills. For UK visas, your client will need to take their test at an approved UKVI test center.

PTE Home assesses speaking and listening skills and is primarily used for family visas, settlement and citizenship. Which test your client needs will depend on their situation.

PTE Core assesses all four language skills using authentic work and life scenarios. It is approved by Immigration, Refugees and Citizenship Canada (IRCC) for all work and migration visas, and permanent residency.

PTE Academic/ PTE Academic UKVI – for these tests, your customers can follow our Preparation Pathway – a series of short videos explaining what candidates need to do in each part of the exam.

We have a range of preparation materials and great-value packages to help them succeed in each part of the test. See our preparation guide.

There is also a free Official Practice App which includes sample questions and a handy study planner to keep students on track. Scored Practice Tests and official preparation courses are also available for purchase.

PTE Home – those studying for PTE Home can visit the PTE Home preparation page and discover our video guides which are available for each question type.

We also have a range of paid-for course books and a free online preparation course.

Finally, there is an official PTE Home handbook where your customers can learn how to book the test and find out what to expect before, during and after the test.

PTE Core - Our range of free and paid preparation resources will help your customers get to know the test before they take it, so they can walk into their test feeling fully prepared.

Clear, comprehensive information around the test format includes video guides and helpful tips on how to answer every different type of question.

PTE Academic is scored against the Global Scale of English and aligns with CEFR, and has a score range of 10–90. See PTE Academic Scoring for more information.

PTE Core has a score range of 10–90. See PTE Core Scoring for more information.

PTE Home tests are available according to three levels: CEFR A1, A2, or B1. Your clients will receive a simple Pass or Fail result. See PTE Home scoring information.

Candidates will receive a notification email once their scores are available. They will then need to log in to their myPTE account to access their scores.

Please visit our scoring guide to see how our score grades align with those from IELTS and TOEFL.

To apply for a Canada visa, your customers will need a Canadian Language Benchmarks (CLB) score. The equivalency between the CLB and PTE Core scores can be found on the Immigration, Refugees and Citizenship Canada office (IRCC) website, and a summary on our PTE Core scoring page.

Yes, we regularly host webinars for teachers throughout the year on both PTE Academic and PTE Core. Check out the I Teach PTE webinar series schedule and sign up for a session today.

The PTE Expert coursebook series is ideal for teachers preparing students for PTE Academic who want to build their English skills alongside test-specific preparation. It is available at CEFR B1 and B2 levels.

The Official Guide to PTE Academic for Teachers provides a complete overview of the test structure. It includes everything teachers need to become familiar with question types, digital teacher resources for classroom use, guidance on managing a computer-based test, and effective preparation strategies.

We offer a variety of free resources on our PTE for Teachers page, including ready-to-use lesson plans and handy preparation pathway documents for both PTE Academic and PTE Core. These resources provide everything teachers need to feel confident and prepared.

Smart Prep is our one-stop preparation portal that brings together all PTE Academic, PTE Core and PTE Home practice materials in one place, which can be used in the classroom or assigned as homework. These materials include guided practice tests, introductory videos, video courses, and test tips.

Simply create an account or sign in to your myPTE account to access these resources.

The Score Report Code (SRC) is a reference number which can be used to verify a test taker’s PTE scores on the Score Report Website.

The Score Report Code is a 10-character code. It may contain both letters and number or just numbers and can be found at the top of the test taker’s score report (if the test taker provides you with their score report).

The advantage to using the test taker’s Score Report Code to locate their score is that you do not have to wait for them to allocate their score to your institution or organization.

We introduced the SRC in response to feedback from institutions who prefer to verify candidate scores this way rather than wait for test takers to electronically assign their scores through our test registration website.

Please ensure that you are currently accessing the SRW by signing in at link www.srw.pteacademic.com.

You can access any score reports for up to three years with the Score Report Code (SRC). You will need to request the SRC from the applicant, as the code is printed on their score report. The applicant does not have to assign their report to you.

Alternatively, you can use the Registration ID, but you will need to ask the applicant to assign their scores to you. The Registration ID is a 9-digit code (using numbers only) and can be found underneath the test taker’s name on the test taker’s score report. To find a test taker’s report using the Registration ID, the test taker must have assigned their score to your institution.

For more information, please download our SRW User Guide, which will help you navigate the site and make best use of the institution and user management functions.

Please ensure that you are currently accessing the SRW by signing in at link www.srw.pteacademic.com.

There are two roles within the Score Reports Website: Site Administrator and Score Report User.

Site Administrators can manage and edit institutional and user details on the SRW; please contact your Site Administrator with the details of the user and they should be able to assist you.

Score Report Users can only view the institution or organization's profile and search for score reports.

Have you verified your account? If not, please reach out to your Site Administrator to resend your account activation email.

If you have successfully signed in to SRW before and forgot your password, you can request a password reset via the home login page.

Please check the email address you have registered with, and clear your auto saved passwords before attempting to login with your new reset password.

We recommend that you contact your IT Department and check whether our emails are blocked by your workplace's security measures.

Please ensure that you are currently accessing the SRW by signing in at link www.srw.pteacademic.com.

Please try the following steps to resolve your technical issue: clear your cache and temporary files; restart your device; open a new browser; check your junk folder. The new SRW is designed to work with the most current versions of Chrome, Microsoft Edge, Firefox, and Safari.

Please take a look at the SRW User Guide, and if you cannot find the information you are looking for, get in touch with our team by completing the online support form.