PTE Help Center: Booking & managing a test

To book your test, follow the Booking links in the navigation or from any test page. As part of the booking journey, you will need to create an account. Here are a few tips to help you through the account creation process:

Check the ID policy before you book your test

It is very important that you know what forms of identification (ID) are acceptable, and that you have made sure your personal information matches the exact spelling of the details in your ID. Please check our ID policy before you book.

Under-18s require consent to book

If you are under the age of 18, you will need consent from a parent or guardian. We provide information in the booking process on how to confirm they have given consent.

Don't create more than one myPTE account

For security reasons we cannot allow more than one account per user. If you accidentally create two accounts, you will need to merge them before you can book a test. This may delay any booking you wish to make. 

Once you have created your myPTE account, you are ready to schedule your test. You can do this online through your account page, or over the phone through our call centers (to do this, contact your local Customer Support team by phone).

Receiving your booking confirmation

If you do not receive a confirmation email within two working days, please check your junk or spam email folders. You can also check your myPTE account dashboard to see confirmation of your booking, including the time and date. 

Please check the ID policy to see what forms of ID are accepted for your test. A passport is the preferred form of ID in most countries. 

Please make sure that your ID will be valid on the date of your test, and that the name, date of birth, citizenship and gender match the details in your test booking. If your passport has expired, or if the details do not match our records, you will be turned away from the test centre. 

We cannot give you a refund if you are turned away from the test centre due to an invalid ID.

If you only have one name (that is both your given name and family name) enter it in the ‘Given name(s)’ field when you register for your myPTE account and enter a period/full stop in the ‘Surname’ field. 

Please remember that your name should exactly match the name on your ID.

You will be asked to pay for your test when you make your booking. You should make sure that you pay in the currency of the country in which you intend to take the test. For example, if you are in India but intend to take the test in Australia, your payment should be in Australian Dollars. 

If you do not pay in the correct currency, your registration or request for service will not be processed and your payment will be rejected or returned to you.

If your plans change, you may cancel your test booking at any time and reschedule the appointment if there are more than 14 days before your test.

Sign in to your myPTE account and follow the instructions to ‘reschedule’ or ‘cancel’ your test on your account dashboard, under the booking information. You will then receive an email confirming the change or cancellation. 

The ‘reschedule’ button will not be displayed if you have already rescheduled the booked test appointment 6 times or if there are 14 days or less left before your test.

For full details, please refer to our cancellation and rescheduling policy.

Please let us know if you require any test accommodations when creating your PTE account. Once you have completed your profile, you will be asked to fill out a form with details of your request, including evidence of any medical conditions.

Learn more about accommodations and the evidence we require.