Skip to main content

PTE Help Center

Find help and get answers to common questions and issues about PTE.

PTE Help Center

Find help and get answers to common questions and issues about PTE.

Looking for information about PTE Academic Online? Head to our dedicated help page

Latest alerts

Covid-19 update

The majority of our test centers are now open – including within China – with appropriate safety measures in place.

Read the latest about about Covid-19 and our test centers or check our test center FAQs.

Due to Covid, our Customer Support teams are experiencing an extremely high volume of queries and we are doing all we can to respond to your questions as soon as possible.

Thank you for your patience. 

Scam alert for PTE test takers

We are aware of a scam affecting a small number of PTE test takers, where a third party offers to book PTE tests on their behalf at a reduced rate.

The scammers attempt to book these tests for you with fraudulent means of payment. Unfortunately, this has led to affected test takers being unable to take their test and/or receive results.

If you plan to ask another person or organization to book and pay for your test, please make sure you know and trust them. Otherwise, you can book the test directly with us here. Any fraudulent activity recorded on a person's account may lead to them being barred from taking our tests in the future.

Can't find what you're looking for?

If you can’t find the answer to your question in our Help Center, get in touch with our Customer Support team for extra help.


Send us a message

Fill out our short form and one of our team will be in touch as soon as possible 


Call us

Speak on the phone to one of our Support team directly


Chat with us live

Open the pop-up button in the bottom corner of your screen to chat live with one of our Support team