PTE Help Center: PTE Official Guide & Question Bank

Test takers can either purchase a printed course or an eBook, which include access to Digital Resources and a Question Bank.

The book includes:

• Detailed and useful information on the test structure

• Additional tips and learning strategies

• New practice tasks and detailed walkthrough of each task type

• Information on how PTE Academic / PTE Core tests are scored

• Extra audio and video materials

Test taker digital resources include:

• 20 support videos

• worksheets

• lots of helpful study tools to help you improve your skills and prepare for the test.

The Teacher version includes a printed book or an eBook, as well as Digital Resources and a Question Bank on the Pearson English Portal. Teachers can see all the resources available to test takers and also access extra tips, teaching notes and lesson planning tools.

Teacher access to the Question Bank also gives teachers the ability to create class groups, assign practice questions and check student progress.

The Teacher guide is only available for the PTE Academic test.

The Official Guide Question Bank includes 300 new and authentic test questions, across all of the task types. Test takers can practice their skills and check tips and sample answers as they study.

The Question Bank covers the four main skills: speaking, reading, listening, and writing.

Each skill area in the bank has practice tasks for each of the task types in PTE Academic or PTE Core, to help you practice with content similar to what you will see in the real test.

There is no limitation on the number of attempts you can make. You can access your online materials and re-do the tasks at any point during the 24-month validity of your product.

However, you can only submit your answers once and this is the response that will be entered into the Teacher’s results area if you are part of an online class.

No. The Question Bank can be used as a self-study product, so you don’t need to be in a class to use it. 

If you are part of a class, you will be able to do questions from the bank as your teacher assigns them to you or access the bank on your own and decide what you want to practice.

To buy and redeem your product:

• Our purchase options are available on our preparation homepage

• Once you click ‘Buy now’ you will go through to list your contact, address and billing information

• Upon successful completion of payment, you will receive an order confirmation (on-screen and by email)

• In the order confirmation will be a unique ‘Product Access Code’, a web link to access your product and instructions

• Through the link you will be asked to create and account or sign in to a Pearson English Preparation (PEP) account. You will then be taken to a page where you will need to add your Product Access Code

• After a couple of further clicks you will then be able to access your Official Guide product

To re-access the Official Guide from your PEP account:

• Sign in to your PEP account with your username and password

• Click on the Official Guide on your dashboard and choose what you want to do from the main menu

Student access expires 24 months (two years) after the access code is activated. 

Teacher access expires 36 months (three years) after the access code is activated. 

All preparation-related queries are handled by a specific, dedicated preparation Customer Support team.

If you need to contact us, please contact us via our Customer Support Form, as we will not be able to assist you via live chat or over the phone.

The Question Bank includes 340 new and authentic test questions, across all of the task types in either PTE Academic or PTE Core. Test takers can practice their skills and check tips and sample answers as they study.

No, this is a different question bank to the one included in the Official Guide packages.

The 300 questions in this bank are completely different to the 300 questions in the Official Guide Question Bank.

The tasks in the bank are not currently scored. However, you can check if your answers are correct or incorrect and compare sample answers to your own responses to speaking and writing questions.

You can buy Question Bank from the following pages: 

• PTE Academic & UKVI
• PTE Core

• Once you click ‘Buy now’ you will asked to create an account, and your Question Bank will be added to your account

• Upon successful completion of payment, you will receive an order confirmation (on-screen and by email)

To access the PTE Question Bank for the first time:

• In the order confirmation you receive by email, there will be a unique ‘Product Access Code’, a web link to access your product and instructions

• Through the link you will be asked to create an account or sign in to a Pearson English Portal (PEP) account. You will then be taken to a page where you will need to add your Product Access Code.

• After a couple of further clicks you will then be able to access your PTE Question Bank product

To re-access the PTE Question Bank from your PEP account:

• Sign in to your PEP account with your username and password

• Click on the PTE Question Bank on your dashboard and choose what you want to do from the main menu

Access to the PTE Question bank expires six months after the access code is activated.

All preparation-related queries are handled by a specific, dedicated preparation Customer Support team.

If you need to contact us, please contact us via our Customer Support Form, as we will not be able to assist you via live chat or over the phone.

• Access codes are six “words” long and the format should look like this: XXXXXX-XXXX-XXXXX-XXXX-XXXXX-XXXX 

• You need to enter the dashes as you redeem your access code.

• Each access code can only be used once when you register. The access code is only needed to activate your product. It is not needed to sign in.

• If you continue to have issues, please contact Customer Support.

• Double-check if you have correctly copied the code.

• Please remember that each access code can be used only once.

• If the issue persists, please take a screenshot if possible (this will help us to identify a problem), describe the issue, and contact Customer Support.

• Please make sure that you have correctly copied the code.

• Please remember that each access code can be used only once.

• If the issue persists, please take a screenshot if possible (this will help us to identify a problem), describe the issue, and contact Customer Support.

• Contact us with our Customer Support form.

• Please include a photograph of the damaged access code or the confirmation of its purchase in your message.

• First, choose the preparation you want to buy: for PTE Academic | for PTE Core

• Once you click ‘Buy now’ you will go through to list your contact, address and billing information

• Upon successful completion of payment, you will receive an order confirmation (on-screen and by email)

• In the order confirmation will be a unique ‘Product Access Code’, a web link to access your product and instructions

• Through the link you will be directed to a webpage where you will be asked to register for an account. Once entered you will be able to add a product using your Product Access Code.

Contact us with our Customer Support form.

All preparation-related queries are handled by a specific, dedicated preparation Customer Support team.

If you need to contact us, please contact us via our Customer Support Form, as we will not be able to assist you via live chat or over the phone.

• Check your email account’s Spam or Junk folder.

• Please double check your email address when registering. If you have made a mistake in your email address, you will not receive an email with a link verifying your account. Try to repeat the process of registration.

• You may also go to Your Account and select Verify Email Address to receive an email with a new link.

Please note that your username can contain only lowercase letters, numbers, at signs (@), underscores (_), dots (.) and dashes (-).

• Reload the browser window and try again.

• If possible, take a screenshot (this will help us to identify the problem), and contact Customer Support. Please provide us with a detailed description of the issue.

• You can change your native language, country of residence, time zone, the email address in the My Account section.

• See our Help Article to learn more.

• Most Pearson online products require an email address during registration.

• Pearson English Portal (the site where you access Question Bank of Official Guide) uses your email address to send you an account confirmation message, reset your password (in case you forgot it), and can be used to send you platform notifications.

Yes. Click on the globe icon at the top of the Pearson English Portal site and select your preferred language.

All preparation-related queries are handled by a specific, dedicated preparation Customer Support team.

If you need to contact us, please contact us via our Customer Support Form, as we will not be able to assist you via live chat or over the phone.

All preparation-related queries are handled by a specific, dedicated preparation Customer Support team.

If you need to contact us, please contact us via our Customer Support Form, as we will not be able to assist you via live chat or over the phone.

US dollars (USD) is our standard currency currently.

Please submit your request through the Customer Support form, stating the email address registered to your practice test account, your order number, and the reason for your request. We will be in contact within 2–4 business days. Please note that if you have submitted the Scored Practice Test, you will not be eligible for a refund. Please see our terms and conditions.

If you have duplicate charges, please contact our Customer Support team via the Customer Support form, with your order number and your email address.

All preparation queries are handled by a dedicated Customer Service team. If you need to contact us, please contact us via our Customer Support form, as we are unable to assist you via live chat or over the phone.