PTE Terms and Conditions

1. General

A. These Terms and Conditions (‘PTE Test Taker Terms and Conditions’) are incorporated into and form part of the contract between Pearson Education Ltd (‘Pearson’, ‘we’, ‘our’ or ‘us’) and a candidate (‘Candidate’, ‘you’ or ‘your’) who has registered for Pearson Test of English (‘PTE) with us or one of our affiliate companies worldwide. We may change or modify the PTE Test Taker Terms and Conditions from time to time. Candidates must agree to the PTE Test Taker Terms and Conditions when you complete the PTE registration process either on the phone or online. 

B. These PTE Test Taker Terms and Conditions and The PTE Test Taker Handbook (‘the Handbook’) constitutes the entire agreement between us and a Candidate. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of Pearson which is not set out in these PTE Test Taker Terms and Conditions or the Handbook. 

2. PTE Handbook

A. The Handbook contains details of the rules and regulations that apply to the following PTE tests:  

  • PTE Academic 

  • PTE Home (A1, A2 and B1) 

  • PTE Core

B. When you schedule an appointment to take a PTE test, you will be asked to confirm that you have read and understood the Handbook including these terms and conditions. 

C. You agree that if you do not comply with the instructions set out in the section “On Test Day” of the Handbook or the reasonable direction of test center staff, this may be reported to Pearson by the test center staff and we may take action including but not limited to refusing you entry to the test center to sit a PTE test, or invalidation of test results. 

3. Privacy

At all stages during the registration, scheduling and test taking process Pearson will collect personal data from and about you. All your personal data will be collected, transmitted, and stored in a safe and secure way and will be used only for the purposes stated in the privacy statement which can be viewed on our privacy policy page.

4. Confidentiality

A. Candidates may not remove copies of test items and answers from the testing center or share any items or answers from their test with others; this includes a prohibition on any non- commercial use of test items and answers in study guides or practice sessions. 

5. Cancellation policy

A. You may cancel and/or reschedule your test in accordance with the policy set out in the PTE Test Taker Handbook. 

B. Pearson may cancel your test and registration with PTE if, in Pearson’s reasonable opinion, your reasons for taking the test are not genuine or in good faith. Your sole remedy is a refund of the amounts you have paid for the canceled test.

C. Pearson may additionally cancel your test and/ or reschedule your test with a different test center at its discretion and, in the event of circumstances outside Pearson’s control, at short notice, including any force majeure event. Your sole remedy is a refund or a rescheduled test at your option. 

6. Limitations of liability

A. Pearson does not limit or exclude its liability for death or personal injury caused by its negligence or that of its employees or agents or for fraudulent misrepresentation. 

B. Subject to paragraph 6 (a) above, and to the fullest extent permitted by applicable law, Pearson shall under no circumstances be liable to you, whether in contract, tort (including negligence) or otherwise, for; (i) any loss of business, loss of profit or loss of opportunity or for any indirect or consequential loss incurred by you as a consequence of Pearson’s acts or omissions relating to PTE or your test; or (ii) any act or omission by or on behalf of a test center, its employees or agents. 

C. Pearson’s total liability to you in respect of any and all other costs or losses incurred by you shall not exceed the amount paid by you to Pearson in relation to the relevant test, unless otherwise required by law. 

D. In the event of our failure to perform, or delay in our performance of, any of our obligations in relation to providing PTE that is caused by circumstances outside our reasonable control, we shall be entitled to a reasonable extension of time for performing those obligations. 

7. General provisions

A. These Terms and Conditions, any confirmation that we send to you regarding your registration and the contents of the Handbook together contain the entire contract between us and a Candidate in relation to Pearson PTE. We may revise these PTE Test Taker Terms and Conditions from time to time. 

Any material change will be brought to your attention by email to the contact email address you have provided to us.

B. If any of these PTE Test Taker Terms and Conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law

C. If we fail to insist upon strict performance of any of your obligations under any of these PTE Test Taker Terms and Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. 

D. Except where specified otherwise, these Terms and Conditions and the contract between us in relation to PTE will be interpreted in accordance with the laws of England and Wales.

Supplemental terms and conditions

If you are registered to take the test in the following countries or territories, the appropriate supplemental terms listed below will also apply (and shall supersede any conflicting term in the Terms and Conditions). 

Our test development and scoring services come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a re-test or a refund for a major failure and compensation for any other reasonable, foreseeable loss or damage (subject to our liability limitation clauses in the Terms and Conditions). 

You are also entitled to re-test or refund if the test fails to be of acceptable quality and the failure does not amount to a major failure. 

Any claim under Australian Consumer Law should be addressed to: 

Pearson Australia Group Pty Ltd 459-471 Church Street,  Level 1, Building B, Richmond VIC 3121 Australia 

Pearson complies with the Privacy Act 1988 (Cth) in respect of your privacy rights. Your data will be exported outside of Australia to the UK, the US, the Philippines and any other jurisdiction that you nominate to receive your test scores, but all exports are in accordance with the provisions of the Privacy Act 1988 (Cth). 

These Terms and Conditions shall be governed by the laws of the State of Victoria. 

Pearson complies with the Personal Data (Privacy) Ordinance (Cap. 486) (the “PDPO”) in relation to the collection, use, transfer and storage of your personal data. Any such personal data may be accessible by Pearson’s other offices or offices affiliated to Pearson outside Hong Kong. That means your personal data may not be protected to the same or similar level in Hong Kong. By registering for PTE, you agree that your personal data may be transferred to places outside Hong Kong. Certain personal data may also need to be transferred to the Hong Kong authorities, Pearson’s auditors, our insurers or our bankers for accounting or compliance purposes. You may access Pearson’s Personal Information Collection Statement mentioned in Clause 3 above, (and which is also available in Chinese at pearsonpte.com/privacy-policy) and confirm that you have read, understood and consented to it. 

In substitute for Clause 7(d) above, these Terms and Conditions shall be construed and governed by the laws of Hong Kong Special Administrative Region. 

Pearson complies with the laws and regulations related to personal data. Any such personal data may be accessible by Pearson’s other offices or offices affiliated to Pearson outside Chinese Mainland. That means your personal data may not be protected to the same or similar level in Chinese Mainland. By registering for PTE, you agree that your personal data may be transferred to places outside Chinese Mainland. Certain personal data may also need to be transferred to the authorities, Pearson’s auditors, our insurers or our bankers for accounting or compliance purposes. You may access Pearson’s Personal Information Collection Statement mentioned in Clause 3 above, (and which is also available in Chinese at pearsonpte.com.cn/privacy-policy) and confirm that you have read, understood and consented to it.