We hope to make every experience with us an excellent one, but we know sometimes things can go wrong. If you have a comment or complaint, we encourage you to contact us, so that we can improve our levels of service.
If you have any reason at all to complain, we promise to:
Do our very best to put things right as soon as you get in touch.
Give your complaint our full attention and commitment to resolve it.
Explain to you what went wrong and why, and take action to fix the situation. Sometimes, we can only apologize for certain situations, but we will draw upon your feedback to make recommendations for future improvements.
Learn lessons from your complaint to improve our service.
If you wish to provide feedback or register a complaint about your experience with PTE, please complete this form to tell us about your experience.
It can take up to five working days for us to respond. Please bear with us while we address your concern.
If you are contacting PTE to complain about a delay to your score or about the scores you have received, please explore our Scoring category in the Help Center, where we can help guide you to the right Customer Support team.
If you are contacting us to complain about a specific PTE test, please have your Registration ID ready in order to complete the form. This ID can be found on your booking confirmation or Score Report.
If you with to raise a complaint about PTE Academic UKVI (a SELT test) you can also write to this address: PO Box 1286, Warrington, WA1 9GN.