PTE Help Center

Find help and get answers to common questions and issues about PTE

Help categories

Account issues

I cannot sign in to my account

How do I update my personal information?

I have more than one account

I cannot access my practice test account

 

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Booking tests

What ID do I need to bring?

I have registration issues with my name

How to pay for my test

How to book safely and avoid fraud

How do I request a special accommodation?

Rescheduling, refunds, and cancellations

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Scoring

I haven’t received my PTE score/results

Retaking a test

Request a rescore

Accessing and sending your score

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Preparation

Issues accessing preparation materials

About Smart Prep

About Scored Practice Tests

About PTE Question Banks

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Test Taker FAQs

PTE Academic & UKVI FAQs

PTE Core FAQs

PTE Home FAQs

Feedback, issues, and complaints

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Partner FAQs

Agent FAQs

Teacher FAQs

Institution FAQs

 

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Scam alert for PTE test takers

Planning to ask another person or organization to book or pay for your test?

Please only use authorized agents (these are verified PTE partners) you know and trust: some test takers are targeted by scammers who offer to book PTE tests on their behalf, at a reduced cost.

However, these scammers use fraudulent payment methods to pay – which means your test may be cancelled, your results revoked, and you may lose your booking fee.

Do check your agent is trusted. if in doubt, book directly with us.

Learn how to book safely and avoid scams

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