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Arranging special requirements

Pearson aims to accommodate test takers with special requirements or special needs as much as we are able to.
We constantly review and expand the accommodations we can offer as part of our commitment to inclusion and equal access for all test takers.

What accommodations are available?

All our test centers comply with local disability laws.

In addition, the following test accommodations are currently available to test takers who are able to demonstrate their requirements using valid medical evidence:

  • Separate room

  • Wheelchair access

  • Additional equipment: e.g. lamp, magnifying glass

  • Adjustable workstation and chair

  • Adjustable monitor brightness

  • Extra 10 minute break

  • Extra time (25%) – UK only*

* Extended time tests are currently only available in UK test centers and will be rolled out to international test centers soon.

If you have a hand injury that prevents the palm vein scan, please contact us before booking the test. Otherwise you will be turned away from the test center and will lose your test fee.

What evidence do we require?

An accommodation for extra time or extra break will only be granted if you provide medical evidence that meets the following criteria:

  • A letter or certificate from a licensed medical practitioner, written when you were aged 12 or older.

  • The letter must show that you have a disability that has a substantial and long-term adverse effect that requires an extra accommodation. The letter should also include full details of your learning difficulty and tests that have been carried out.

How to request an accommodation

  1. Please let us know if you have a special request when you create your myPTE account.

  2. Once you have completed your account, we will ask you to fill out a request form and to attach any valid medical evidence.

  3. Our Customer Support teams will review your request and contact you to book your test.

  4. You need to submit the form at least six weeks before booking your chosen test so that there is time to process and make arrangements for your request.

If you are unsure if you are eligible for an accommodation, please contact us. We reserve the right to reject an accommodation request and/or request further evidence at our discretion.

Comfort aids

Test takers can bring comfort aids into the test room, provided they are checked by the Test Administrator. These do not have to be requested in advance. Test takers must provide his or her own comfort aids.

Comfort aids include:

  • Eyeglasses

  • Hearing aids

  • Neck braces or collars (worn by people with neck injuries)

  • Tissues

  • Cough drops (must be unwrapped)

  • Pillow for supporting neck, back, or injured limbs

  • Sweater, sweatshirt or blazer (if the item has pockets and you do not want to remove the item for inspection, you will be asked to show that the pockets are empty)

  • Insulin pump attached to a person’s body

Find your nearest test center and the next available session