PTE Help Center: Account issues

Please submit a form to our Customer Support team.

We will need to verify your identity to release your username to you, so make sure you have your security questions ready.

If you have booked your first PTE test, you can change any of your personal information (except your date of birth) up to 24 hours before your test appointment. You can do this through your myPTE account.

You will not be able to make changes to your personal information in the 24 hours before your test, and up until you receive your results.

If you have already taken a PTE test, please read the information in the section below titled 'If you have previously completed a PTE test' for information on how to update your personal details.

The image below shows where you can find your account details in myPTE.

Important: please make sure that all of your personal information (legal name, date of birth, country of citizenship) exactly matches the information in your formal identification document.

If you have previously completed a PTE test and wish to change any of your personal information, you won't be able to do this until your Score Report is available on myPTE. Once you have received your Score Report, you will then be able to update your full address, country of residence, or telephone number, if your situation has changed.

If you wish to change any other personal details, you will need to contact our Customer Support team by completing our customer support form. In the first dropdown field, please select 'An issue with my account' and in the second field, please select 'Update or change my personal details', then complete the rest of the form by specifying the personal information you would like to change.

Important: please make sure that all of your personal information (legal name, date of birth, country of citizenship) exactly matches the information in your formal identification document.